Order Cancellation & Modification Policy
Order Changes and Cancellations
At Norali Pet Wellness, we understand that mistakes can happen when placing an order.
If you need to cancel your order or make a change, please contact us as soon as possible after placing the order.
Email:
Please include your order number and clearly explain the change you would like to make.
Can I Cancel My Order?
We will do our best to accommodate cancellation requests received before the order enters processing or fulfillment.
However, because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be cancelled once fulfillment has started.
If the order has already been processed or shipped, cancellation may no longer be possible.
You may instead be eligible to request a return after receiving the order in accordance with our Return & Refund Policy and any applicable consumer rights.
Can I Change My Shipping Address?
If you entered an incorrect or incomplete shipping address, contact us immediately.
Where possible, we will try to update the address before the order enters fulfillment.
Once an order has already been processed or shipped, we may no longer be able to change the delivery address.
Customers are responsible for reviewing their shipping information carefully before completing checkout.
Can I Change a Product, Size, Colour or Variant?
If you selected the wrong product, size, colour, quantity, or variant, please contact us as soon as possible.
If fulfillment has not begun, we will check whether the order can be adjusted.
If the order has already entered processing, you may need to receive the item first and follow the applicable return procedure.
What If the Order Has Already Shipped?
Once an order has been shipped, we cannot recall or redirect it in all circumstances.
Please wait for delivery and then contact us if you would like to request an eligible return.
Orders Cancelled by Norali Pet Wellness
In rare circumstances, we may need to cancel an order because of reasons such as:
- Product unavailability
- Payment verification issues
- Incorrect pricing or listing information
- Shipping restrictions
- Suspected fraudulent activity
- Other circumstances preventing fulfillment
If we cancel an order after payment has been successfully collected, the appropriate refund will be issued to the original payment method.
UK Consumer Rights
Nothing in this policy is intended to limit statutory cancellation or consumer rights available under applicable UK law.
Where mandatory consumer rights provide greater protection than this policy, those rights will continue to apply.
Contact Us
For cancellation or order-modification requests:
Norali Pet Wellness Customer Support
Email: support@noralipetwellness.com
Please contact us as quickly as possible after placing your order.