Terms of service

OVERVIEW

Welcome to Norali Pet Wellness.

The terms “we,” “us,” and “our” refer to Norali Pet Wellness, operated by Alesvora Ventures LLC.

Norali Pet Wellness operates this online store and website, including the related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, explain your rights and responsibilities when using our Services.

Please read these Terms carefully before accessing or using our website.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided appropriate consent for any minor dependent using the Services under your supervision.

When browsing our store, creating an account, or making a purchase, you may be asked to provide information including your:

  • Name
  • Email address
  • Billing information
  • Payment information
  • Shipping address
  • Contact information

You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity performed through your account.

You may not transfer, sell, assign, or license your customer account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to present our products, descriptions, images, specifications, and other information as accurately as possible.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing differences.

Product descriptions, pricing, availability, and specifications may be updated without prior notice.

We reserve the right to:

  • Modify or discontinue products
  • Limit available quantities
  • Restrict sales where reasonably necessary
  • Correct inaccurate product information

Because some products may be fulfilled through third-party suppliers or fulfillment partners, packaging or minor product presentation details may occasionally vary while maintaining the essential characteristics of the item ordered.

Nothing in this section limits any rights that customers may have under applicable consumer-protection laws.

SECTION 3 — ORDERS

When you place an order through Norali Pet Wellness, you are submitting an offer to purchase.

An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • Pricing or product information contains an error
  • Payment cannot be verified
  • We suspect fraud or misuse
  • Shipping to the requested destination is unavailable

If an order is changed or cancelled by us, we will attempt to notify you using the contact details provided when the order was placed.

Please review your order carefully before submitting it.

If you need to change or cancel your order, contact us as quickly as possible. Once fulfillment has started, changes or cancellations may no longer be possible.

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Products purchased from Norali Pet Wellness are intended primarily for personal or household use unless otherwise stated.

SECTION 4 — PRICES AND BILLING

Prices, discounts, promotions, and offers may change without notice.

The price charged will be the price displayed and confirmed when your order is placed, subject to correction of genuine errors where permitted by law.

Applicable taxes, duties, or other charges may depend on:

  • Your location
  • Shipping destination
  • Applicable tax laws
  • Fulfillment arrangement

Where applicable, these charges may be calculated or displayed during checkout.

You agree to provide accurate and complete payment, billing, and account information.

You confirm that you are authorized to use the payment method provided for the purchase.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery are handled according to our Shipping Policy.

Delivery times displayed or communicated are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High seasonal volumes
  • Other logistical disruptions

Orders containing multiple products may occasionally arrive in separate packages or at different times.

Nothing in this section is intended to remove or restrict consumer rights that cannot legally be excluded.

SECTION 6 — INTELLECTUAL PROPERTY

The Norali Pet Wellness website and its content, including applicable:

  • Brand names
  • Logos
  • Text
  • Graphics
  • Images
  • Videos
  • Designs
  • Layouts
  • Written materials

are owned by, licensed to, or lawfully used by Norali Pet Wellness, Alesvora Ventures LLC, or the relevant rights holders.

They may be protected by applicable copyright, trademark, and intellectual-property laws.

You may use the Services for your personal, non-commercial use.

Unless expressly permitted, you may not reproduce, distribute, modify, republish, sell, exploit, or commercially use protected website content without prior authorization.

Third-party names, logos, trademarks, and product names remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, features, applications, integrations, or services offered by third parties.

We do not necessarily control those third-party services and cannot guarantee their availability, performance, or suitability.

Your use of any third-party tool is subject to the applicable third party’s own terms and policies.

We may introduce new tools, resources, or features in the future, and they may also form part of the Services.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

We are not responsible for independently verifying all content, policies, products, or services available through external websites.

If you choose to access a third-party website, you do so subject to that third party’s applicable terms and policies.

Questions or disputes concerning products or services purchased directly from third parties should generally be addressed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Norali Pet Wellness is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our store are made directly between you and Norali Pet Wellness / Alesvora Ventures LLC.

By using the Services, you acknowledge and agree that Shopify is not responsible for the products sold by Norali Pet Wellness or for the contractual relationship between you and our store, except to the extent required by applicable law.

Keep this section. Shopify specifically states in its generated template that the section describing its relationship with the merchant should not be removed or materially changed.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled according to our Privacy Policy.

Because the store is hosted by Shopify, Shopify may also collect and process certain personal information necessary to operate and improve the Services.

Information may also be processed by other service providers used to operate the store, fulfill orders, process payments, provide analytics, or deliver marketing services.

Please review our Privacy Policy for additional information about how personal information is collected and used.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit reviews, suggestions, ideas, feedback, images, testimonials, or other content to Norali Pet Wellness, you confirm that you have the necessary rights to provide that content.

You must not submit content that:

  • Violates third-party intellectual-property rights
  • Is unlawful or misleading
  • Contains malicious software
  • Contains abusive, obscene, defamatory, or harmful material
  • Misrepresents your identity or experience

Where permitted by law, you grant us permission to use submitted feedback or reviews for purposes connected with operating, improving, and promoting the business.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the website may contain errors or omissions relating to areas such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping
  • Availability
  • Delivery estimates

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the website or Services to:

  • Violate applicable laws
  • Infringe intellectual-property rights
  • Engage in fraud or deception
  • Harass or harm others
  • Introduce viruses, malware, or malicious code
  • Attempt unauthorized access
  • Collect customer information unlawfully
  • Send spam or deceptive communications
  • Circumvent security measures
  • Interfere with the proper functioning of the website
  • Scrape or automatically extract website information where prohibited

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED AGENTS

Any automated or semi-automated software accessing or interacting with the Services must comply with applicable technical, security, and identification requirements.

Automated systems must not:

  • Conceal their automated nature
  • Circumvent CAPTCHAs or access restrictions
  • Bypass security measures
  • Interfere with the website
  • Access the Services after being instructed not to do so

We may technically restrict automated access where necessary to protect the Services and customers.

SECTION 15 — TERMINATION

We may suspend or terminate access to some or all Services where reasonably necessary, including for violation of these Terms.

Any obligations or provisions that by their nature should continue after termination will remain effective.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information made available through Norali Pet Wellness is provided primarily for general informational and shopping purposes.

While we make reasonable efforts to provide accurate information, we do not guarantee that all website information will always be complete, error-free, or continuously available.

Pet Wellness Information

Any educational information concerning pet comfort, behaviour, anxiety, wellness, grooming, feeding, or general care is provided for informational purposes only.

It is not intended to replace veterinary diagnosis, treatment, or professional veterinary advice.

If your pet is experiencing illness, persistent anxiety, unusual behaviour, injury, or another medical concern, please consult an appropriately qualified veterinarian.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Norali Pet Wellness, Alesvora Ventures LLC, and their respective service providers, contractors, officers, employees, agents, and partners will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services.

However, nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law, including applicable statutory consumer rights.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Norali Pet Wellness, Alesvora Ventures LLC, Shopify, and their applicable affiliates, employees, contractors, and service providers from third-party claims arising from:

  • Your material breach of these Terms
  • Your unlawful use of the Services
  • Your violation of another person’s rights

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with the policies and notices referenced on the website, form the agreement governing use of the Services.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may transfer or assign our rights and obligations as part of a legitimate business transfer, restructuring, or similar transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms will be governed and interpreted according to the applicable laws governing the business and transaction, subject to any mandatory consumer-protection rights available to customers in their country or jurisdiction.

Important for you

I would not use Shopify’s current sentence unchanged yet, because it says the governing courts are where “Il mio negozio 3 is headquartered.”

Before final launch, we should decide what legal jurisdiction should be identified for Alesvora Ventures LLC and make sure this section does not conflict with mandatory UK consumer rights.

SECTION 23 — HEADINGS

Section headings are included for convenience and do not limit or otherwise affect interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Services, policies, legal requirements, or operating practices.

The latest version will be made available on this page.

Where required by applicable law, material changes will be communicated appropriately.

SECTION 25 — CONTACT INFORMATION

Questions concerning these Terms of Service can be sent to:

Norali Pet Wellness
Operated by Alesvora Ventures LLC

Email: support@noralipetwellness.com

Business Address: [ADD BUSINESS CONTACT ADDRESS]

Business Registration: Alesvora Ventures LLC