Shipping policy
Shipping Policy
At Norali Pet Wellness, we aim to make the delivery process as clear and reliable as possible. This policy explains how orders are processed, shipped, tracked, and handled if delivery issues occur.
Where We Ship
Norali Pet Wellness currently ships eligible products to customers in the:
- United States
- United Kingdom
Product availability and delivery options may vary depending on the destination and fulfillment location.
Shipping Cost
We currently offer free standard shipping on eligible orders to the United States and United Kingdom.
If any additional shipping charge applies to a particular order, it will be displayed at checkout before payment is completed.
Order Processing
After your order is placed, it must first be processed and prepared for shipment.
Processing time may vary depending on product availability, fulfillment location, weekends, public holidays, and periods of high order volume.
Once your order has been shipped, tracking information will be provided by email where available.
Estimated Delivery
Delivery time may vary depending on the product, destination, fulfillment location, carrier, and circumstances outside our reasonable control.
Estimated delivery information may be provided during checkout or after your order has been processed.
Please note that estimated delivery times are not guaranteed delivery dates.
Unexpected delays may occasionally occur due to carrier disruptions, severe weather, customs processing, public holidays, or unusually high shipping volumes.
Order Tracking
Once tracking information becomes available, it will be sent to the email address used when placing your order.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Customers can also use our Track Your Order page once their shipment information is available.
Multiple Packages
Some products may be fulfilled from different locations.
If your order contains multiple products, they may occasionally arrive in separate packages and at different times.
Receiving one part of your order does not necessarily mean that the remaining products have been forgotten.
Separate tracking information may be provided where applicable.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to update the information before fulfillment begins. However, once an order has already been processed or shipped, changes to the delivery address may no longer be possible.
Delayed Orders
Occasional shipping delays can happen for reasons outside our control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact our support team with your order number and the email address used during checkout.
We will review the available shipping information and assist you with the next steps.
Lost Packages
If tracking information indicates that an order may have been lost during transit, please contact us so we can investigate the shipment with the relevant fulfillment or delivery provider.
Each situation will be reviewed individually based on the available tracking information.
Packages Marked as Delivered
If your tracking shows that the package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with other members of your household
- Check with neighbours where appropriate
- Review any delivery notice provided by the carrier
- Contact the carrier for additional information
If you are still unable to locate the package, please contact us for assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging where applicable
We will review the situation and advise you on the appropriate next steps.
Please also refer to our Return & Refund Policy for further information.
Customs, Duties and Taxes
Depending on the destination, order, and fulfillment arrangement, customs duties, import taxes, or other government charges may apply.
Where these charges are not already collected during checkout or included in the fulfillment arrangement, they may be the responsibility of the customer.
Norali Pet Wellness does not control charges imposed independently by customs or government authorities.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will do our best to assist, but once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
Contact Us
For shipping or delivery questions, please contact:
Norali Pet Wellness Customer Support
Email: support@noralipetwellness.com
Typical response time: 1–2 business days